Privacy Policy

1. Introduction

PROFESSIONAL REFURB, GAS AND HEATING LIMITED (Company No: 13299913), trading as LEVELON Building & Refurbishment ("we", "our", "us"), is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, postal address when you contact us or request a quote.
• Project Information: Details about your property and renovation requirements.
• Technical Data: IP address, browser type, device information, and browsing patterns on our website.
• Communication Data: Records of correspondence when you contact us.

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide you with quotations and respond to enquiries
• To deliver our building and refurbishment services
• To communicate with you about your project
• To improve our website and services
• To comply with legal obligations
• To send marketing communications (with your consent)

4. Legal Basis for Processing

We process your personal data under the following legal bases: contractual necessity (to provide our services), legitimate interests (to improve our business), consent (for marketing communications), and legal obligations (to comply with applicable laws).

5. Data Sharing

We may share your information with:

• Our employees and contractors who need access to provide services
• Professional advisers (accountants, lawyers)
• Service providers (website hosting, analytics)
• Regulatory authorities when required by law

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. For completed projects, we typically retain records for 6 years in accordance with UK legal requirements.

7. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Correct inaccurate personal data
• Request deletion of your personal data
• Object to processing of your personal data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.